Support when you need it.
Get help with your account, purchases and setups. Our support team is here to help.
Frequently asked questions
Do I need an account to contact you?
No. You can send any enquiry using this form, including purchase, cancellation and privacy requests. If you're signed in, we'll prefill your name and email where available.
Where can I find my setups?
Sign in with the account you used for your purchase and open My library. If a pack is missing or you can't access a download, select Something else above and tell us the car and circuit.
Can I use my LMU Portal login?
Yes. Portal Setups and LMU Portal share an account system, so you can use the same login.
How do I get help with a purchase or subscription?
You can manage billing from your account. For purchase questions, cancellations or refund requests, choose Purchases & billing. Include your order reference if you have it.
What should I include in a bug report?
Tell us what you were trying to do, what happened and what you expected. Include the device or browser you're using and any error message. For Portal Connect, include the app version if you know it.